In this groundbreaking book, Duhigg unravels the secrets of the supercommunicators to reveal the art – and the science – of successful communication. He unpicks the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart. He reveals the conversational questions and gambits that bring people together. And he shows how even the most tricky of encounters can be turned around. Above all, he reveals the techniques we can all master to successfully connect with others, however tricky the circumstances.
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